Privacy Notice

Introduction

Welcome to The Lesbian, Gay and Bisexual Helpline. We are committed to protecting your privacy and ensuring you have a positive experience on our website and while using our service. This Privacy Notice outlines how we handle information we may learn about you during your visit to our website and your interactions with our helpline.

Scope

This Privacy Notice applies to all users of The Lesbian, Gay and Bisexual Helpline’s website and services. It covers how we collect, use, and disclose information provided during your use of our website and services.

Information We Collect

The Lesbian, Gay and Bisexual Helpline is committed to maintaining your anonymity and privacy:

Web Chat Service: Our helpline does not require you to provide any personal identifiers such as your name, address, or email when using our web chat service. Web chats are stored to maintain service quality and for safety reasons for a reasonable period, after which they are permanently deleted.
Usage Data: We collect data that your browser sends when you visit our website, known as log files. This data may include your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data. However, this information is anonymised and used solely for analytical purposes to improve our service.

Use of Information

We use the information we collect:

To provide and maintain our service
To gather analysis or valuable information so that we can improve our service
To monitor the usage of our service
To detect, prevent and address technical issues

Disclosure of Data

We do not sell, trade, or rent users’ identity or data to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above.

Data Security

We are committed to ensuring that the data we process is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Your Rights

Under the data protection laws of the UK, you have various rights, including:

The right to access personal information held about you
The right to request that we rectify any inaccurate personal information we hold about you
The right to request that we delete personal information about you
The right to withdraw consent to our use of your personal information at any time
The right to complain to a supervisory authority

Changes to This Privacy Notice

We may update our Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page. You are advised to review this Privacy Notice periodically for any changes.

Contact Us

If you have any questions about this Privacy Notice, please contact us via email at contact@thelgbhelpline.org or through the contact form available on our website.

Effective Date

This Privacy Notice is effective as of 23rd May 2024.

This is a project delivered by LGB Alliance. Reg. charity no.1194148

Email
contact@thelgbhelpline.org

LGB Helpline
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